Our Terms

These terms & conditions govern Visa application and other services Centrii Journey provides to its clients.


1. Centrii Journey acts as an agent on behalf of its clients in the submission of applications for visas and ancillary services to the appropriate institutions and/or immigration authorities.


2. Centrii Journey shall not be held responsible for costs (direct or consequential) incurred due to any delay arising from an incomplete visa application form, inaccurate/false information or documentation provided, or as a result of circumstances outside Centrii Journey’s control.


3. Centrii Journey reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.


4. Centrii Journey bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include, but are not limited to, the cost of flights, rent of accommodation, and loss of earnings
or any other costs.


5. Centrii Journey will not be held responsible should the immigration authorities or any other third party change their rules, regulations, or processing requirements if that change has a direct effect on the timeline for delivery. However, Centrii Journey will use its best endeavours to minimise any delay or inconvenience caused in this respect.


6. Centrii Journey is a private company and does not have the authority to grant a visa of any kind. The final decision on all applications rests with the relevant organization responsible for issuing that result.


7. Centrii Journey cannot influence any decision made by an immigration authority; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.


8. It is the client's responsibility to provide Centrii Journey with all required information and documentation concerning the application. However, Centrii Journey may assist, where necessary, in providing documentation subject to clients' requests.


9. Centrii Journey cannot lodge a visa application until it has complete documentation and any subsequent documentation requested by Centrii Journey from the applicant.


10. Centrii Journey will use and rely on information provided by the clients in the provision of services to them. Centrii Journey will not independently verify or assume responsibility for the accuracy or completeness of such information.


11. Centrii Journey shall not be held responsible for any changes in immigration policy that affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities.


12. Centrii Journey shall not be responsible for providing the relevant medical forms/vaccination cards to a client, should health examinations be required. Hence, Centrii Journey has no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.


13. Centrii Journey will not proceed with some visa application services until payment has been made. This policy does not apply to visa applications explicitly advertised as "non-deposit" services.


14. Our prices may need to be changed without prior notice as exchange rates and changes in immigration costs govern our prices.


15. As soon as payment is received, the client is deemed to have engaged the service of Centrii Journey. Once the service has been provided to the client, it cannot be returned. Where a visa was denied, visa processing fees are non-refundable.


16. If, after requesting for visa application with Centrii Journey, you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, 10% of the amount paid shall be deducted as assessment and/or administration fees.


17. Where an applicant fails to honour a scheduled appointment at the embassy, Centrii Journey shall charge N10,000 (Five thousand naira) only as a penalty and to secure a subsequent appointment at the appropriate embassy.


18. In the event of loss or damage to any passport or documents received, Centrii Journey's liability will be limited to the actual value of the passport and documents up to a maximum of N10,000 (Ten Thousand Naira) per applicant. Centrii Journey accepts no liability for consequential loss.


19. Centrii Journey reserves the right not to provide any service without the client agreeing to our terms and conditions as set out here.


20. Centrii Journey is entitled to include additional Terms & Conditions should the need arise. The request for lodgement of an application to Centrii Journey by web, post, phone, or email constitutes agreement to these Terms & Conditions, including amendments thereto, by the
customer.


21. Centrii Journey will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa, as this is out of our control.


22. Centrii Journey shall not be held responsible under any circumstances to compensate for any injury, accident, loss, damage, or delay (whether directly or consequential) of any passports or travel documents by any third-party courier/delivery company.